At UNSQUASHABLE, your satisfaction is our priority. If you're not completely happy with your purchase, you can return your item for a refund or exchange within 30 days of delivery. Please note that returns are only accepted for orders purchased directly from UNSQUASHABLE and must be in new condition, returned in their original, intact packaging (including for apparel and accessories).
How to Return Your Product
1. Initiate Your Return:
Email Us with your return request.
2. Shipping Your Return:
Hand over your item to any logistics partner of your choice. Please ensure you obtain proof of posting and secure adequate insurance for your return shipment, as any shipping costs or losses during transit are your responsibility. Providing tracking details helps us process your return more quickly.
3. Return Address:
ECC-Squashpoint
De Koumen 100
6433 KE Hoensbroek
The Netherlands
Refund Process
Once our warehouse team receives and verifies your return, your refund will be issued. This process may take up to 5 business days. You will receive a confirmation email when the refund is processed, and it will take an additional 2-3 business days for the funds to be reflected in your account.
We appreciate your patience and are here to help if you have any questions about our returns and exchanges process.